Terravision
Terravision Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Terravision has 1.1 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Easy booking.
Cons: Reliability, Bad service, Missed flight.Recent recommendations regarding this business are as follows: "Avoid this company", "Don’t go with them.", "Will see how will finish this issue", "Maltreated and bad people terravision bus", "I don’t meet good people who treat me in a good way".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Terravision has 1.1 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Easy booking.
Cons: Reliability, Bad service, Missed flight.Recent recommendations regarding this business are as follows: "Avoid this company", "Don’t go with them.", "Will see how will finish this issue", "Maltreated and bad people terravision bus", "I don’t meet good people who treat me in a good way".
Most users ask Terravision for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rome, Rome
Because I used the service and had a great experience.
Great experience with the Bergamo (BGY) - Milan city center service: kind staff, clean bus, perfectly on time.
User's recommendation: “I recommend this service because the ride was comfortable, the route was convenient, the tickets were easy to book, and the overall value for money was excellent.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barcelona, Barcelona
My ticket can’t be found
I never got my tickets from the order #1121****. Theres a download option but it will only download a blank file.
I need the tickets ASAP since in traveling tomorrow. Please find them and email them to sergio6_94@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone number doesn’t work and sent 3 emails and had no reply over last 2 weeks and say reply within 3-5 days
Poor customer service, can't call as the number doesn't work and customer service email no one replies to and other email bounces back.
- Bad service
Preferred solution: Full refund
User's recommendation: Avoid this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Valbrenta, Veneto
RUDE BEHAVIOR AND NOT BE ABLE TO HELP
I came to the station and asked a lady how much the ticket was. She said 9, but I responded, stating that the price listed was 7.
I mentioned that if I were to buy it online now, it would be 7. So, I purchased the ticket. I arrived at 5:50 to board the bus scheduled for 6:10. The ticket did not indicate the time when I was buying it.
She told me that I couldn't board this bus because I had just bought my ticket. She hadn't informed me beforehand that if I purchased a ticket on the spot, she wouldn't allow me and my mom to board.
She merely closed the door of the bus and left. I have never experienced such rudeness.
- Missed flight
Preferred solution: Full refund
User's recommendation: Don’t go with them.
New York, New York
Left my black purse on the bus
They have not gotten back to me and it will be a week since leaving them multiple emails tomorrow. I am really disappointed and upset with the no response and just want to know if they have my purse or not.
Still without feedbag from custemer care
Still waiting custemer to answer my issue.I forgot my bag in the bus from Rome to Fiumicino,time bus 16.10 on the 9th of November.When i noticed i went and spoke with Terravision employer and she called the bus driver which confermed the bag is in the bus.The driver told them he will leave the bag the day after at Terravision bus ticket office outside the airport.They told me to write custemer care regarding the issue how to recover the bag because my flight was in 90minutes.
User's recommendation: Will see how will finish this issue
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Delta, Colorado
Refund of my unused ticket
I was at the Charleroi airport on the 31st of May going to Gare du Midi. I was about to board when a supervisor said my ticket wasn't valid as I did not have a QR code.
The said supervisor assisted me in checking my account but there was no QR code to download. I was asked to purchase a new ticket, which I had no option but to repurchase.
I have requested a refund of my unused ticket totaling 120 euros to no avail. I hereby request a refund.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI lost my bag
Hello my terravision customer service my name is Abdirahman Abdullahi Hassan my phone number is 1 (70*) ***-**** I come from holland and I lost my bag clothes and everything is there if someone find please contact me thank and I request terravision to help me find it my bag please its important
User's recommendation: I don’t meet good people who treat me in a good way
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMi chiamo Abdirahman hassan ho dimeticato il moo borsa yesterday night from malpenza to central station
Hello terravision team my name is Abdirahman Abdullahi Hassan I arrived yesterday night malpenza Eurosport,
Infront of europort I took the terravision bus after that I lost bag
When I answered the staff they told me to come back tomorrow 8:30
Early in this morning I went central station.
Drive of the bus maltreated so sorry for my money and clothes and documents everything is there
User's recommendation: Maltreated and bad people terravision bus
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost bahage
My luggage was lost during the bus ride from Milan Malpensa Airport to Milan Centrale. I asked to check the Terravision where it is from ouline form. And my contact person said to ask his/her colleagues to check, but no answer is coming in 3 days.
- Price
- Security
- Reliability
Preferred solution: find and return my luggage including money, laptop, cellphone etc.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost bahage
My contact person e-mailed to me he/she asked his colleagues who works at Milan Centrale to check if my luggage is there or not, but no answer is coming in 3 days.
Please check as soon as possible cus my stay in Italy will be ended soon.
- Price
- Reliability
Preferred solution: find and return my luggage
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cinisi, Sicily
New Tickets issue
Terravision never reply to the my emails or to my pissed message.Today is the 7 March 2023 and my first email to Terrvision was on the end of January 2023
On boarding the coach the drive did not accept it because the QR code was not on the photo and I had to pay for 2 new tickets.
I download my booking after I had a chance to connect on the internet and email it to Prestia Commande (the company Terravision use) for a refund or 2 new tickets for my return from Palermo town to the airport and I was told to contact Terravision which I did many time before my departure on the 4 Feb. and always the same standard reply from Terraviosn that a customer service agent will reply in 10 to 15 days time.
I never receive an email after I done the booking advice me to download the reservation and I believe Terravision can give a quicker reply than 10 / 15 days and probably could have issue me 2 return tickets and have a happy customer.
Awaiting for a Terravision reply with no hope to have a refund.
- Easy booking
- No clear details after booking
Preferred solution: Full refund
User's recommendation: Make sure to read everything when you do any booking
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